Privacy policy, Cookies and Terms & Conditions

Who are we?

This is the website of Southbank Sinfonia and its affiliated companies:

Southbank Sinfonia
St John’s Smith Square, London, SW1P 3HA
Company limited by guarantee. Registered in England no. 04335616
Registered charity no. 1092461

Southbank Sinfonia Ventures Ltd
St John’s Smith Square, London, SW1P 3HA
Private limited company. Registered in England no. 05737116

Southbank Sinfonia Foundation
St John’s Smith Square, London, SW1P 3HA
Company limited by guarantee. Registered in England no. 10284465
Registered charity no. 1169535

Southbank Sinfonia is an orchestra that helps provide young musicians with a much-needed springboard into the profession. You can find out more about us here.

Privacy Policy

At Southbank Sinfonia, we're committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information, how we use it and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you're happy with any changes. By using our website, you're agreeing to be bound by this Policy.

You give us your information when you buy a ticket, sign up to receive email newsletters from us, make a donation, apply for a job or to join our fellowship, or communicate with us.

We may use your information to:

  • Process a donation that you have made
  • Process orders that you have submitted
  • To carry out our obligations arising from any contracts entered into by you and us
  • Notify you of changes to our services
  • Send you communications which you have requested and that may be of interest to you. These may include information about upcoming concerts and events, appeals, other fundraising activities and occasionally information in these communications from partner organisations or organisations who support us
  • Improve our understanding of our audience through tracking your response to emails (or other communications) that we send you
  • Process an application to join the fellowship or a job application

If you make a donation online or purchase a ticket from us, we maintain a record of your transaction history but never store your card number. Card information is collected by our third party payment processors, WorldPay, who specialise in the secure online capture and processing of credit/debit card transactions.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

We do not sell personal details to third parties for any purpose. We will not share your information with third parties for marketing purposes.

Your personal data will be held and processed on Southbank Sinfonia's systems or systems managed by trusted suppliers on behalf of Southbank Sinfonia. Your data is held securely, and access to customer information is strictly controlled. Our systems can only be accessed by people who need it to do their job, in line with this Privacy Policy.

We may need to disclose your details if required to the police, regulatory bodies or legal advisors.

If you have a password to allow access to our applications website (, you must keep that password safe and not share it with anyone or your personal information could be at risk.

As with all organisations operating online, data that is transmitted via the internet or in email cannot be 100% secure. We will take every reasonable precaution to keep your information safe but it cannot be guaranteed and so please be aware that any information you do transmit to us is at your own risk. Once we have received your information we will use our best effort to ensure its safety within our systems, which sit within the European Economic Area.

If you have completed a Gift Aid declaration, this information will be passed to HMRC in order to process the Gift Aid claim and will be subject to HMRC's Privacy Policy.

If you subscribe to one of our email lists (eNews, Family Concert Updates, Anghiari Festival Updates or are a Friend), your information will be transferred to MailChimp, one of the world's most trusted email platforms, for processing in accordance with their Privacy Policy and Terms.

You have a choice about whether or not you wish to receive information from us. If you do not wish to hear from us, you can choose your communications preferences when completing forms on this website. You can also opt out of communications at any time - every email newsletter sent to you includes an unsubscribe button in its footer or you can contact us at or 020 7921 0370.

If you have opted out of marketing communications, we may still need to get in touch with you to provide important information about the events you've booked or to tell you about any changes.

If you have applied for Southbank Sinfonia's fellowship, or to work as part of our administrative team, your personal information will only be processed for the purposes of recruitment, including processing your application and tracking recruitment statistics. You will not receive marketing communications unless you have signed up for our dedicated alerts for when fellowship applications open each year.

Southbank Sinfonia relies on charitable support to maintain our programme, and every donation goes directly to the experience we offer young musicians. The orchestra's existence is only possible thanks to the kind support of people like you.

We want to ensure our communications to our supporters are personal, relevant and timely, offering you the best possible association with Southbank Sinfonia. We may analyse your personal information to create a profile of your interests and preferences, including making use of publicly available information relating to you, to help us best tailor your relationship with us.

If you would like to find out more about supporting Southbank Sinfonia, and the special opportunities it offers, visit our dedicated web pages here.

You have the following rights related to your personal data:

  • The right to request a copy of personal information held about you
  • The right to request that inaccuracies be corrected
  • The right to request us to stop processing your personal data
  • The right to withdraw consent
  • The right to lodge a complaint with the Information Commissioner's Office or Fundraising Regulator

Please contact us if you have any questions about our privacy policy or information we hold about you.


Telephone: 020 7921 0370

Cookies Policy

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work better, as well as to provide information to the owners of the site. A cookie often contains a unique number, which can be used to recognise your computer when a user of your computer returns to a website that it visited previously. Each web domain can only access cookies stored by that specific web domain, meaning that only the Southbank Sinfonia servers can access the cookies set by the domains.

We use cookies to enhance the online experience of our visitors, to better understand how our websites are used. Cookies may tell us, for example, whether you have visited our site before or whether you are a new visitor.

Our cookies do not store financial information or information which is capable of directly identifying you (such as your name or address). You have the right to choose whether to accept these cookies. You can exercise this right by amending or setting the controls on your browser to reflect your cookie preferences. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of this website.

The 'help' menu in the toolbar of most web browsers will tell you how to change your browser's cookie setting, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. Further information is available from a third party help site here (link is external).

Our site uses the following kinds of cookies:

Session cookies last only for the duration of your site visit and we deem them strictly necessary to the working of the website: 

ASP.NET_SessionId - This is a cookie that sets a unique identifier for your session in our content management system. 

Cookies for Site Analytics and Performance are used to help us understand how the site is being used in order to improve the user experience. User data is anonymous. Our website uses Google Analytics.

If you go on to a page on our website that contains embedded content, for example YouTube, you may be sent cookies from these websites.

Our website also contains embedded “share” buttons to enable users of the site to easily share articles with their friends through a number of popular networks, for example, Facebook and Twitter. These sites may set a cookie when you are also logged in to their service.

We do not control the setting of these cookies, so we suggest you check the third party website for more information about their cookies and how to manage them.

Website Terms and Conditions

Your use of this website is subject to the following conditions and you should not use this website unless you accept these conditions:

  • Although we strive to provide up-to-date and accurate information, Southbank Sinfonia accepts no liability to any person for loss or damages incurred as a result of reliance upon material contained at this website
  • Performance details on the site are subject to change without prior notice. Southbank Sinfonia accepts no responsibility for the accuracy of information or material accessed through the site
  • By accessing this website, you will be assuming all risks associated with its use, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via the Southbank Sinfonia website or your access to it
  • We are not responsible for the content of any linked websites and the inclusion of any link does not imply any endorsement of that linked website
  • Southbank Sinfonia reserves the right to withdraw its website at any time and without prior warning.

You should also read our Privacy Policy, found at the top of this web page.

Conditions of Sale and Exchanges

Our full conditions of sale and exchanges are available here.


All content, designs, text, graphics and imagery on this website are the copyright of Southbank Sinfonia and/or its content providers.

Reproduction of part or all of this website in any form is prohibited other than for individual use only.

If you have any questions about either our Website Terms & Conditions or Conditions of Sale and Exchanges, please contact us at info[AT]southbanksinfonia[DOT]co[DOT]uk[DOT]